We are a
LOCAL MOBILE TEAM
Providing Appliance & Air Conditioning Services
with
Experienced, Friendly & Cost Effective Solutions
Repair Call Out / Diagnostic fee -
$110 for one appliance in our local service area
$154 for one appliance in our extended Service Areas
please see bottom of screen for a list of Serviceable areas
Additional $66 for any other appliance Diagnosed in same appointment
Signature Health Check Service - $154 (inc GST)
(Full Appliance Service - Discounts for 2+ appliances in same appointment)
Repair jobs are quoted after Diagnosis
Labour charge for Repair/Install/Service after Diagnosis - $88 (Inc GST)
per Hour or part thereof
(Repairs generally do not take more then 30 mins but our Tech will advise before commencment)
Service Costs & FAQ
Payment:
Cash is Welcome
We also have Debit & Credit Card Facilities
Cheque, PayPal & Bank Transfers are also accepted
Receipts will be sent by email on payment taken &
Invoiced payments are available after initial payment taken, upon request
Our Guarantee
We do our Best for you in being open, friendly and honest and trying to help you save money whenever possible as we know this matters.
Being a part of Community, we commit to taking care of our customers and therefore of course we will return free of charge if the job has not been completed correctly or a new part fails.
(within a reasonable request naturally)
We are committed to investing for the long term and working with people.
Our desire is to make a living (modest and free) from helping others and enjoying ourselves while doing it.
This is Our Aim and Your Guarantee!
Frequently Asked Questions:
Will the technician arrive with the right parts to finish the job first time?
We aim to finish the job on the first visit!
Most often we have the right part for the job, but as you can imagine, there are so many brands and a large range of appliances within each brand so there are times this is not possible. the technician can let you know, once the diagnosis has taken place, how quickly the job is able to be completed, and quote will be provided after the diagnosis.
Will i be charged the call out fee again if the technician has to come back a second time to finish the job?
NO, this is a one-time fee to deal with this issue, if the technician has to come back to finish a job,
due to waiting on a part, this will be covered by valerfix
What if i diagnosed the problem myself, do i still have to pay the diagnosis/call out fee?
YES, this is a call out fee as well as a diagnosis fee, this covers the technicians travel and time and admin expenses. Sadly we also often find that self diagnosis can be incorrect and causes complication.
Our diagnosis is included in our charges so why not take advantage of this.
I want to cancel an initial appointment, what do i do?
You are welcome to cancel an initial booking right up until the day before the appointment has been scheduled. If you are not able to attend an appointment for any reason we can reschedule although cancelled appointments with no notice will still incure the call out fee as you can understand we were not given the time needed to schedule another appointment in its place.
Please call our admin staff During our office hours (Mon-Wed 8am to 4pm) on 0498 531 940 to do this.
Or simply send us an email on support@valerfix.com with your cancellation requerst including your job reference number and your details.
the appointment needs to be cancelled or text message left within our office hours only to be accepted -
we cannot accept cancelations after hours
If i want to cancel a quoted job, what is involved?
If this is a return visit because you are waiting for a special part to arrive, then the appointment can be cancelled up to an hour before the appointment commencement, although the money charged for the part itself cannot be returned, and once the part arrives you will be contacted to collect this part as this would have been a special order and not a resalable part.
Do you have a warranty for your work?
Like any decent business, we believe in providing a good service which we can be proud of.
Yes of course, if something is not working once we have finished the job, we will return (within reason and reasonable timeframe) to make a correction or replace the faulty part.
Please note though, that if on return we find that another problem is found, separate from the original, and was not our error, the service fees will apply -
Likewise if the work we did was a warranty claim please contact the warranty company for further assistance.
~ Please call or Message us if you have any questions on the above statements ~