Service Costs & FAQ

Payment:

Cash is Welcome

We also have Debit & Credit Card Facilities

Cheque, PayPal & Bank Transfers are also accepted

Receipts & Invoices are available & ready upon request

Frequently Asked Questions:

Will the Technician arrive with the right parts to finish the Job first time?

We aim to finish the job on the first visit!

Most often we have the right part for the job, but as you can imagine, there are so many brands and a large range of appliances within each brand so there are times this is not possible. The Technician can let you know, once the diagnosis has taken place, how quickly the job is able to be completed.

Will I be charged the $99 (call out) again if the Technician has to come back a second time to finish the job?

No, this is a one-time fee, if the Technician has to come back to finish a job

due to waiting on a part this will be covered by ValerFix

What if I Diagnosed the problem myself, do I still have to pay the $110?

Yes, this is a call out fee as well as a diagnosis fee, this covers the technicians travel and time and admin expenses. Sadly we also often find that self diagnosis is incorrect and causes complication. Our diagnosis is included in our charges so why not take advantage of this!

I want to cancel an Initial appointment, what do I do?

You are welcome to cancel an initial booking up to 1 hour before the appointment has been scheduled. Please call our Admin Staff between office Hours (Mon-Fri 8am to 4pm) on 0498 531 940 to do this. If the Appointment was not cancelled or voice message/text left at least 2 hours before appointment the $110 call out fee will be charged.

If I want to cancel a Quoted Job, what is Involved?

 If this is a return visit because you are waiting for a special part to arrive, then the appointment can be cancelled up to an hour before the appointment commencement, although the money charged for the part itself cannot be returned, and once the part arrives you will be contacted to collect this part as this would have been a special order and not a resalable part.

Do you have a warranty for your work?

Like any decent business, we believe in providing a good service which we can be proud of. So, of course if something is not working once we have finished the job we will return (within reason) to make a correction free of charge. Please note though, that if on return we find that another problem is found, separate from the original, and was not our fault, the service fees will apply.

~ Please call or Message us if you have any questions on the above statements ~